Privacy Policy

Introduction

Western Mechanical Co., Inc. (“Western Mechanical,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit a service request, or communicate with us via phone, email, or SMS/text messaging.

By using our website or providing your information, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect
   • A. Personal Information You Provide

     We may collect the following information when you complete online forms, request service, or contact us:

     • Name
     • Phone number
     • Email address
     • Service address
     • Project or service details
     • Company name (if applicable)
   • B. Automatically Collected Information

     Our website may automatically collect:

     • IP address
     • Browser type
     • Device information
     • Cookies and usage data
       This is used to improve site performance and user experience.
2. How We Use Your Information

   Western Mechanical uses your information to:

   • Schedule and communicate about service appointments
   • Provide estimates, invoices, and job updates
   • Send service-related SMS messages
   • Respond to inquiries or customer service requests
   • Improve our website and services
   • Maintain internal business records
   • Ensure safety, compliance, and operational communication

   We do not sell or rent your personal information to third parties.

3. SMS/Text Messaging Policy

   When you provide your mobile phone number, you agree that Western Mechanical may send you SMS messages for:

   • Appointment confirmations
   • Technician arrival notifications
   • Service updates
   • Invoice/estimate follow-ups
   • Customer service responses
   • Internal communication (if employee)

   Your Rights:

   • Reply STOP at any time to opt out of text messages
   • Reply HELP for assistance
   • Message and data rates may apply

   We do not share your mobile information with third parties for marketing purposes.

4. How We Protect Your Information

   We use commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

   However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

   We may share your information only with:

   • Service providers assisting with scheduling, invoicing, or communication.
   • Legal authorities when required by law.
   • Insurance or regulatory agencies as required for compliance.
   • Third-party software platforms used for customer communication (e.g., Text Request)

   These partners are required to protect your information and use it only for business purposes.

6. Cookies and Tracking Technology

   Our website may use cookies for:

   • Performance analytics.
   • Form functionality.
   • User experience improvements.

   You may adjust your browser settings to refuse cookies, but some features may not function properly.

7. Party Links

   Our website may include links to third-party websites. Western Mechanical is not responsible for their content or privacy practices.

8. Children’s Privacy

   Our services are not directed toward children under age 13, and we do not knowingly collect their information.

9. Your Choices and Rights

   You may:

   • Update or correct your information by contacting us.
   • Opt out of SMS communication.
   • Request deletion of certain data (subject to business/legal requirements).
10. Updates to This Policy

    We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent version. Continued use of the website indicates acceptance of changes.

11. Contact Us

    If you have questions about this Privacy Policy, you may contact:

    Western Mechanical Co., Inc.

    • 3301 Girard Blvd NE
    • Albuquerque, NM 87107
    • 505-341-4458
    • info@western-mech.com