Customer Messaging (SMS) Policy

Western Mechanical Co., Inc. uses SMS messaging to provide timely updates and communication to customers and employees. This policy outlines how and why we use text messages.

We use text messaging for:

• Scheduling and confirming appointments
• Technician arrival notifications
• Service updates and job progress
• Estimate and invoice communication
• Customer service responses
• Internal dispatch or safety communication (for staff)

You provide consent when you:

• Enter your phone number on our website
• Request service via phone or online
• Text our business number
• Give verbal or written consent to receive updates

You can opt out at any time by replying:

• STOP – all SMS messages will stop
• HELP – information on how to contact us

Western Mechanical does not:

• Sell your mobile information
• Share it with third parties for marketing
• Use it for unsolicited promotional messages

We use your number strictly for service-related communication.

Carriers (Verizon, AT&T, T-Mobile, etc.) are not liable for delayed or undelivered messages.

For questions regarding our texting policy:

• 505-341-4458
• info@western-mech.com