Terms & Conditions

Welcome to the Western Mechanical Co., Inc. (“Western Mechanical,” “we,” “us,” or “our”) website. By accessing our website, using our services, submitting information, or communicating with us through phone, email, or SMS, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

   By using this website or requesting service, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue use of the site and related communication channels.

2. Services Provided

   Western Mechanical offers HVAC, plumbing, mechanical contracting, and related services. Availability is subject to scheduling, technician availability, safety requirements, and confirmation by our office.

   Estimates provided are based on the available information at the time and may be revised if additional issues are discovered.

3. Use of Our Website

   You agree not to:

   • Use the website for unlawful or fraudulent purposes
   • Interfere with website functionality or security
   • Attempt to access restricted areas or systems
   • Use automated tools (bots, scrapers) to extract website data

   We may restrict or terminate access for any user who violates these terms.

4. Customer Responsibilities

   When requesting service, customers agree to:

   • Provide accurate contact and service information
   • Ensure safe and reasonable access to equipment
   • Comply with project and safety requirements
   • Notify us promptly of scheduling conflicts or access issues

   Failure to comply may delay service or result in additional charges.

5. Billing & Payment Terms

   Billing terms vary depending on the project type:

   • Residential service: Payment due upon receipt unless otherwise stated
   • Commercial projects: Payment terms per contract
   • Deposits may be required for large or special-order projects
   • Delinquent accounts may incur late fees or service interruptions

   Western Mechanical reserves the right to place accounts on hold until outstanding balances are resolved.

6. SMS/Text Messaging Terms

   By providing a mobile number, you consent to receiving text messages related to:

   • Appointment confirmations
   • Technician arrival updates
   • Scheduling communication
   • Service progress
   • Estimates & billing notifications

   Message frequency varies.

   Message & data rates may apply.

   To opt out, reply STOP at any time.

   For help, reply HELP.

   We never sell or distribute mobile numbers for marketing purposes.

7. Cancellations & Rescheduling

   We understand changes happen. Please notify us as soon as possible if you need to reschedule.

   Western Mechanical reserves the right to reschedule appointments due to:

   • Weather
   • Safety issues
   • Technician availability
   • Emergencies or unforeseen delays

   We aim to notify customers promptly of any changes.

8. Warranties & Guarantees

   Western Mechanical provides warranties as described per project or installation. Warranties may be voided if:

   • Equipment is misused
   • Unauthorized repairs are performed
   • Maintenance requirements are not followed

   Product warranties are subject to manufacturer terms.

9. Limitation of Liability

   To the fullest extent permitted by law, Western Mechanical is not liable for:

   • Indirect or consequential damages
   • Delays beyond our control
   • Damages caused by pre-existing system conditions
   • Losses due to customer misuse or failure to follow instructions

   Our maximum liability is limited to the cost of services provided.

10. Intellectual Property

    All website content—including text, graphics, logos, images, and layout—is the property of Western Mechanical and may not be copied, modified, or distributed without written consent.

11. Third-Party Links

    Our website may contain links to external websites. Western Mechanical is not responsible for their content, security, or data practices.

12. Changes to Terms

    We may update these Terms & Conditions at any time. The “Last Updated” date reflects the most recent version.

    Continued use of our website or services constitutes acceptance of any updated terms.

13. Contact Information

    If you have questions about these Terms & Conditions, please contact:

    Western Mechanical Co., Inc.

    • 3301 Girard Blvd NE
    • Albuquerque, NM 87107
    • 505-341-4458
    • info@western-mech.com